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FAQ

We encourage you to ask us questions! Here are some frequently asked questions with the answers provided for your convenience. If you have a question that is not listed, please ask us directly. We look forward to hearing from you and we pledge to do our best to answer all your questions.

  • Is the cost for services covered by my health plan?
  • Depending on your coverage and the services required, some of the costs may be covered by your health plan. You will have to ask your health plan provider for details.
  • Can I pick the services I want?
  • Yes, you certainly can pick and choose the services that you want. You are the customer and you tell us what to do!
  • Are your employees insured and bonded?
  • Yes, all our employees are screened so that they can be bonded and insured.
  • Do I get to pick the person working for me?
  • Yes, if you do not like the match we made you can help us in finding a better employee match.
  • Are all employees nurses?
  • Some are nurses, some are designated health professionals and some are trained caregivers. We match the employee’s training to best fit your needs.
  • Are your employees trained?
  • Yes, most of our employees have specific training in a health discipline or have been trained internally through the Glen Park in Home Care training program. Our employees are encouraged to continue their education and training throughout their employment with us.
  • What happens if my Respite Worker gets sick?
  • You have a choice of cancelling the appointment or allowing us to send a replacement caregiver.
  • Is your company service only available in the home?
  • No, we can provide our services to you whether you live at home, a senior’s complex, or a health care facility.
  • Is Glen Park in Home Care & Case Management a cleaning company or maid Service company?
  • No, but we do provide light housekeeping services
  • Are your Respite Workers bonded and insured? Do you run a criminal history and Background check on all your employees?
  • To reduce risk, all caregivers should be covered by liability and workers compensation insurances. State background checks providing that the caregivers are free of previous criminal involvement should be conducted.
  • What type of experience do you require your respite Workers to have? Do you provide ongoing training to your caregivers?
  • It is important for previous employment histories to be checked to verify experience. Glen Park in Home Care recommends that caregivers have 1-2 years of experience before employment. It is vital that additional and on–going training be offered to caregivers to ensure that the highest quality of services be delivered.
  • Are you available 24/7? If not, what should I do if I have a problem after regular business hours? What happens if my caregiver doesn’t show up? What happens should a Respite Worker get hurt when working with me?
  • 24/7 availability of administrative staff and/or supervisors from an agency will allow you to provide feedback on issues and occurrences that need immediate attention as they relate to your care. It will allow the company an opportunity to provide a fill-in for a Respite Worker that doesn’t show up, as well as guidance for a caregiver that may become hurt on the job.
  • Do you pay the caregiver or do I?
  • To ensure that proper taxes are withheld from payment to the caregiver, an agency will pay the caregiver directly. The services provided to you should be billed after completion of the service. This will ensure the correct amount of hours worked are paid for.
  • How much do your services cost?
  • Every client is different and has different needs. We encourage you to contact our office directly for a complete list of services as well as the rates.
  • Will I have the same Respite Worker all the time? How will I meet my Respite Worker?
  • During the In-Home Assessment, the Coordinator will document the services required and the client’s preferences for a Respite Worker match. The Coordinator will then select the best Respite Worker fit for the client and will arrange an introduction between the client, Respite Worker and Coordinator to introduce each member of this new team. During that meeting, all of the involved parties will review the Plan of Care to ensure that everyone agrees and understands what services are to be provided by our Respite Worker.
  • How long has your Home Care agency been in business?
  • Glen Park in Home Care & Case Management is a family owned company. The Pink Family have been servicing the senior community for 25 years.
  • If I need to cancel the services for a day, how much notice is required?
  • We understand that problems arise and emergencies happen but we ask that the client provide us with a call at least 24 hours before the care is to be provided.
  • How often do you bill?
  • Charge of services will be conveniently billed twice a month. (The 15th day, and the last day of each month)
  • Will a logbook be kept at my home?
  • Yes. Our Respite Workers will keep a log of every day services in your home. The log book is confidential and no one but the Respite Worker, responsible party, and agency will have access to it.
  • Yes, but please be aware that Glen Park in Home Care & Case Management does not allow any agency employee to drive a client’s vehicle without filing a waiver slip in advance with our Agency.