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FAQ

We encourage you to ask us questions! Here are some frequently asked questions with the answers provided for your convenience. If you have a question that is not listed, please ask us directly. We look forward to hearing from you and we pledge to do our best to answer all your questions.

Depending on your coverage and the services required, some of the costs may be covered by your health plan. You will have to ask your health plan provider for details.
Yes, you certainly can pick and choose the services that you want. You are the customer and you tell us what to do!
Yes, all our employees are screened so that they can be bonded and insured.
Yes, if you do not like the match we made you can help us in finding a better employee match.
Some are nurses, some are designated health professionals and some are trained caregivers. We match the employee’s training to best fit your needs.
Yes, most of our employees have specific training in a health discipline or have been trained internally through the Glen Park in Home Care training program. Our employees are encouraged to continue their education and training throughout their employment with us.
You have a choice of canceling the appointment or allowing us to send a replacement caregiver.
No, we can provide our services to you whether you live at home, a senior’s complex, or a health care facility.
No, but we do provide light housekeeping services
To reduce risk, all caregivers should be covered by liability and workers compensation insurances. State background checks providing that the caregivers are free of previous criminal involvement should be conducted.
It is important for previous employment histories to be checked to verify experience. Glen Park in Home Care recommends that caregivers have 1-2 years of experience before employment. It is vital that additional and on–going training be offered to caregivers to ensure that the highest quality of services be delivered.
24/7 availability of administrative staff and/or supervisors from an agency will allow you to provide feedback on issues and occurrences that need immediate attention as they relate to your care. It will allow the company an opportunity to provide a fill-in for a Respite Worker that doesn’t show up, as well as guidance for a caregiver that may become hurt on the job.
To ensure that proper taxes are withheld from payment to the caregiver, an agency will pay the caregiver directly. The services provided to you should be billed after completion of the service. This will ensure the correct amount of hours worked are paid for.
Every client is different and has different needs. We encourage you to contact our office directly for a complete list of services as well as the rates.
During the In-Home Assessment, the Coordinator will document the services required and the client’s preferences for a Respite Worker match. The Coordinator will then select the best Respite Worker fit for the client and will arrange an introduction between the client, Respite Worker and Coordinator to introduce each member of this new team. During that meeting, all of the involved parties will review the Plan of Care to ensure that everyone agrees and understands what services are to be provided by our Respite Worker.
Glen Park in Home Care & Case Management is a family owned company. The Pink Family have been servicing the senior community for 25 years.
We understand that problems arise and emergencies happen but we ask that the client provide us with a call at least 24 hours before the care is to be provided.
Charge of services will be conveniently billed twice a month. (The 15th day, and the last day of each month)
Yes. Our Respite Workers will keep a log of everyday services in your home. The logbook is confidential and no one but the Respite Worker, responsible party, and agency will have access to it.

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Hours

Mon 9:00 am - 6:00 pm Tue 9:00 am - 6:00 pm Wed 9:00 am - 6:00 pm Thu 9:00 am - 6:00 pm Fri 9:00 am - 6:00 pm Sat 9:00 am - 6:00 pm Sun 9:00 am - 5:00 pm
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